The New Era of Customer Service: Adding Knowledge to Microsoft CRM

 

Click Here to View the Recording of the September 10th Webinar

Parature, from Microsoft is a Premier Sponsor of our 2014 Customer Conference. We hope that you will join us for their upcoming webinar at 11:00am Eastern on September 10, 2014. 


Webinar Description

Knowledge is more than power, it can equate to cash money for companies and organizations everywhere. As customer service expectations and the number of customer service delivery channels continue to grow, front line representatives are increasingly challenged by the ability to access and deliver real-time answers and information. Learn about new customer service capabilities offered by Microsoft to help you get more out of your existing CRM investments. Attendees will also learn about a new offer that is available solely for Dynamics CRM customers to help make highly accessible knowledge real for your customers and your employees.