Health Plans and Customer Service Webinar

How's Your Customer Service?

Parature, from Microsoft and Hitachi Solutions present a FREE webinar on March 10th

Click Here to Register Now!

Join us on Tuesday, March 10th at 2:00pm Eastern to learn how Health Plan Providers are increasing their 1st call resolution metrics by using Parature's self-service solution which combines a custom-branded and mobile-responsive support portal with Parature's searchable knowledgebase, support ticketing and other multi-channel contact options such as live chat, to deliver real-time answers, increase customer satisfaction and deflect a high volume of frequently asked questions.

 During this session we will discuss how you can achieve:

  • A solution to manage emails, tickets, knowledgebase materials, chat and social information
  • Streamlined multi-channel business processes
  • A single view of the customer
  • A unified knowledgebase that provides consistent and accurate information to all CSR's