Customer Effective Blog

Leah Quartano
Microsoft's latest releases and updates for CRM have really enhanced the user experience, but one of my favorite features is the new Timers Control. This great little feature is a new control which you can place on any customizable out...
Joel Lindstrom
"We want to give our sales representatives access to sales history from Dynamics CRM. It will be about 50 million records. Is this ok?" Can you do it? Yes. Should you do it? Maybe not. Before forklifting a large quantity...
Wayne Walton
So one of the major, but under-appreciated features of the Spring release of Dynamics CRM was the Unified Service Desk, or USD. If you work in call centers, you might have known it under its older names, CCA (Customer Care...

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