Enterprise Deployment

Implementing Microsoft Dynamics CRM across large enterprise organizations requires a different approach than implementing in small and mid-size organizations. Enterprise deployments are characterized by multiple business units, multiple and disparate business processes, and hundreds or thousands of users spread across broad geographies.

Self-Sufficiency Within the Enterprise

One very important common characteristic of enterprise deployments is the presence of a strong IT staff with project management expertise and a desire to actively participate in application deployment. That’s why we designed our enterprise deployment methodology to help develop an internal enterprise project team and to deliver project success collaboratively.  Our goal in enterprise deployments is to transfer knowledge and skills that will quickly lead to self-sufficiency for future deployment and support.

User First Design Formula™

Our extreme focus on end users is applied regardless of the size of CRM implementation. In larger organizations there are simply more and different types of end users to address. Segmenting and securing data access and appropriately presenting data by business units, functional processes and numerous end user roles requires thorough definition and design.
 

Support

Many large enterprises have their own internal training department and help desk.  We’ll work directly with your training department to design training materials and curriculum based on our User First Design Formula to optimize user adoption. We work directly with your help desk support team to train them on the typical support issues faced after deployment. Customer Effective will then act as a second line of support to assist your help desk team with any difficult issues that may arise requiring escalation.

Scalability

Scaling Microsoft Dynamics CRM across an enterprise requires planning and orchestration across multiple IT domains: network infrastructure, messaging and collaboration, security, compliance and quality assurance to name a few. Our experience in scaling the application architecture across large organizations allows us to help guide your team through this process. Designing appropriate system architecture and delivering configuration recommendations are also part of our service.